Refund policy

60-Day Drive-On Guarantee

Every TruRamp order is covered by our 60-Day Drive-On Guarantee. If you are not satisfied with your ramps for any reason within 60 days of delivery, we will refund your full purchase price.

How to request a refund

1. Email support@truramp.com within 60 days of delivery with your order number.
2. For damage or defect claims, attach a photo of the issue — that is all the proof we need.
3. We respond within 1 business day. Approved refunds are issued to your original payment method and typically appear within 5–10 business days.

You never pay return shipping. For defective items no return is required. If we ask for a non-defective item back, we send a prepaid label.

1-Year Crack-Free Warranty

If a TruRamp ramp cracks under normal, instructed use within 1 year of delivery, we replace it free of charge. Email a photo of the crack with your order number to support@truramp.com.

Damaged or wrong items

If your order arrives damaged or incorrect, contact us within 7 days of delivery and we will make it right with a replacement or full refund.

Bizwetu Consulting LLC · 1209 Mountain Rd NE, Albuquerque, NM 87110, USA · support@truramp.com